I have paid my registration fee, but I have received a letter saying that my account is still outstanding. Is there a problem with my payment?
We are sorry that this has happened. Occasionally we do have problems with direct wire/bank transfers when they are sent to our account with very little accompanying details about what or whom the payment is for. On these occasions, the payment is in our bank account, but we are unable to settle the relevant customer’s account. Similarly, this can happen with cheques and bank drafts which are sent to us from without related invoice numbers or delegate names. If you have received a letter from our accounts department in Amsterdam saying that your account is outstanding, please send full details of your payment – i.e. date made, payment method, organisation name, invoice number, plus any bank reference number for wire transfers, or cheque number to our accounts department, in order that your payment can be located and your account settled.
(Delegates are reminded not to email credit card information in any circumstances.)